jlgg Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how jlgg ("we," "us," "our," or "jlgg"), the operator of the online gaming platform accessible at https://jlgg.cam, collects, uses, discloses, stores, and protects the personal information of users ("User," "Player," "you," or "your") who access or interact with the jlgg platform.

jlgg operates in compliance with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). jlgg is also subject to the data governance requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) as a condition of its operating authorization.

1 Introduction & Scope

1.1 This Policy applies to all personal data collected and processed by jlgg in connection with your use of the jlgg website, mobile platform, customer support services, marketing communications, and any other interaction you have with jlgg as an operator.

1.2 This Policy should be read together with jlgg's Terms & Conditions, which are available at jlgg.cam/terms-conditions. Together, these documents form the complete agreement governing your use of the jlgg platform.

1.3 This Policy does not apply to third-party websites, platforms, or services that may be referenced on jlgg but are independently operated. jlgg is not responsible for the privacy practices of third parties.

2 Data Controller

2.1 For the purposes of applicable Philippine data privacy law, jlgg is the Data Controller responsible for the personal data of registered Users collected through the jlgg platform.

2.2 jlgg has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy legislation. The DPO can be contacted at [email protected] with the subject line "Data Privacy — DPO."

3 Information We Collect

jlgg collects the following categories of personal data from and about its Users:

3.1 Registration & Identity Data

When you create a jlgg account, we collect your full legal name, date of birth, gender, Philippine mobile number, email address, and username. This information is required to establish and verify your account identity.

3.2 KYC & Verification Documents

To comply with PAGCOR regulations and Philippine anti-money laundering laws, jlgg may require copies of government-issued photo identification (such as a Philippine passport, SSS ID, PhilSys card, or driver's license), proof of residential address, and source-of-funds documentation for transactions above specified thresholds.

3.3 Financial & Transaction Data

jlgg records all deposit and withdrawal transactions associated with your account, including payment method identifiers (such as GCash wallet references, bank account numbers, or PayMaya identifiers), transaction amounts, timestamps, and transaction reference numbers.

3.4 Gaming & Behavioral Data

jlgg collects data about your interactions with the platform, including games played, bets placed, session durations, login times, device types, and browser information. This data is used for platform optimization, fraud detection, and responsible gaming monitoring.

3.5 Technical & Device Data

jlgg automatically collects certain technical information when you access the platform, including IP address, device type and model, operating system, browser type and version, and geolocation data derived from IP address for compliance purposes.

3.6 Communications Data

When you contact jlgg's support team via live chat, email, or other channels, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and compliance purposes.

4 How We Use Your Data

jlgg uses the personal data described in Section 3 for the following purposes:

• Account Management: Creating, maintaining, and administering your jlgg account, including processing login authentication and account settings changes;
• KYC & Regulatory Compliance: Verifying your identity and eligibility to use jlgg in accordance with PAGCOR requirements and Philippine AML legislation (Republic Act No. 9160, as amended);
• Payment Processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other supported payment channels;
• Platform Provision: Delivering the full jlgg gaming experience, including slots, live dealer tables, sabong, bingo, and sports betting;
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, collusion, money laundering, and other prohibited conduct;
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion, deposit limits, and other responsible gaming tools;
• Customer Support: Responding to inquiries, resolving disputes, and providing assistance to jlgg players;
• Marketing Communications: Sending promotional information, bonus offers, and platform updates to Users who have opted in to receive such communications;
• Platform Improvement: Analyzing aggregate usage data to optimize jlgg's platform performance, user experience, and game library.

jlgg will not use your personal data for any purpose that is incompatible with those stated above without first obtaining your explicit consent or being required to do so by law.

5 Legal Basis for Processing

jlgg processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable PAGCOR regulatory requirements:

• Contractual Necessity: Processing required to perform the contract between jlgg and the User (i.e., to provide the gaming platform and account services you have registered for);
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AML reporting obligations, and other applicable Philippine law;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where jlgg's interests do not override the User's fundamental privacy rights;
• Consent: Processing for direct marketing communications, where you have opted in to receive such communications and retain the right to withdraw consent at any time.

6 Data Sharing & Disclosure

6.1 jlgg does not sell, rent, or trade your personal data to third-party commercial marketers or data brokers. Disclosure of your personal data is limited to the following categories of recipients and circumstances:

• PAGCOR & Regulatory Authorities: jlgg is required to share certain player data with PAGCOR and other relevant Philippine regulatory bodies as a condition of its operating authorization and in response to lawful regulatory inquiries;
• Payment Service Providers: Financial data is shared with payment processors (including GCash, PayMaya, and banking institutions) to the extent necessary to process deposits and withdrawals;
• Anti-Money Laundering Council (AMLC): jlgg is required by law to report suspicious transactions and provide account information in connection with AML investigations when lawfully directed;
• Technology Service Providers: jlgg engages third-party service providers for platform hosting, fraud detection, customer support tooling, and analytics. These providers are contractually bound to process data only on jlgg's documented instructions and in compliance with applicable data privacy law;
• Law Enforcement: jlgg will disclose personal data to law enforcement agencies where required by a valid court order, warrant, or other lawful legal process under Philippine law.

6.2 All third-party service providers engaged by jlgg who handle personal data are required to maintain data protection standards consistent with the Data Privacy Act of 2012 and jlgg's contractual requirements.

7 Cookies & Tracking Technologies

7.1 jlgg uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device by your web browser. The following types of cookies are used on jlgg:

• Strictly Necessary Cookies: Required for the platform to function — these enable login sessions, game state preservation, and payment flow management. These cannot be disabled without impairing jlgg's core functionality;
• Analytics Cookies: Used to understand how players interact with the platform in aggregate — which games are most popular, where navigation issues occur, and how platform performance can be improved. Analytics data is anonymized;
• Security Cookies: Used by jlgg's fraud detection systems to identify unusual account activity, bot behavior, and session hijacking attempts;
• Preference Cookies: Store your language preference, display settings, and other personalization choices to improve your experience on jlgg.

7.2 You may manage or disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies will impair the functionality of the jlgg platform and may prevent you from accessing certain features or completing transactions.

8 Data Retention

8.1 jlgg retains personal data for the minimum period necessary to fulfill the purposes for which it was collected, subject to the following retention obligations:

• Active Accounts: All personal data associated with an active jlgg account is retained for the duration of the account relationship;
• Closed Accounts & Transaction Records: Following account closure, jlgg retains transaction records, KYC documentation, and account history for a minimum of five (5) years as required by Philippine AML law and PAGCOR regulations;
• Support Communications: Customer support records are retained for a minimum of three (3) years for dispute resolution and quality assurance purposes;
• Marketing Data: Marketing preference data and communications history are retained until you withdraw consent to receive marketing communications, after which they are deleted within 30 days.

8.2 Upon expiry of applicable retention periods, jlgg will securely delete or anonymize personal data in accordance with its data lifecycle management procedures.

9 Data Security

9.1 jlgg implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between user devices and jlgg's servers;
• Encryption of sensitive data fields (including financial account identifiers) in jlgg's database systems;
• Role-based access controls limiting jlgg employee access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security assessments and penetration testing of jlgg's platform infrastructure;
• Incident response procedures for prompt detection, investigation, and notification of any data security breach.

9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Users, jlgg will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Users without undue delay.

9.3 While jlgg employs industry-standard security measures, no system is completely immune to all possible security threats. Users are encouraged to maintain strong, unique passwords for their jlgg accounts and to report any suspected unauthorized access immediately.

10 International Data Transfers

10.1 jlgg's primary operations and data processing activities are based in the Philippines. In certain circumstances, personal data may be processed by jlgg's technology service providers operating outside the Philippines — for example, for cloud infrastructure hosting or fraud detection services.

10.2 Where personal data is transferred outside the Philippines, jlgg ensures that adequate protections are in place, including contractual data transfer agreements incorporating the standard contractual clauses prescribed by the National Privacy Commission, or transfers to jurisdictions recognized as providing adequate levels of data protection.

10.3 jlgg does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards.

11 Children & Minors

11.1 jlgg's platform and services are strictly restricted to individuals who are at least 21 years of age, consistent with PAGCOR's minimum age requirements for participation in casino-style gambling in the Philippines.

11.2 jlgg does not knowingly collect personal data from individuals under the age of 21. If jlgg becomes aware that it has inadvertently collected data from a person under 21, it will immediately delete that data and close the associated account.

11.3 If you are a parent or guardian and believe your child has registered on jlgg, please contact the support team at [email protected] immediately so the account can be reviewed and closed.

12 Exercising Your Data Rights

12.1 To exercise any of your data rights as described in this Policy — including access, rectification, erasure, objection, portability, and restriction — please submit a written request to jlgg's Data Protection Officer at [email protected] with the subject line "Data Privacy Request."

12.2 jlgg will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. In complex cases, this period may be extended by up to a further thirty (30) days, in which case jlgg will notify you of the extension and the reason.

12.3 To protect your privacy, jlgg will verify your identity before processing any data access or deletion request. You may be required to provide sufficient identifying information to confirm that you are the account holder making the request.

12.4 jlgg will not charge a fee for processing data rights requests in ordinary circumstances. If requests are manifestly unfounded, excessive, or repetitive, jlgg reserves the right to charge a reasonable administrative fee.

13 Third-Party Links & Services

13.1 The jlgg platform may contain references to or integrations with third-party services — including payment providers such as GCash and PayMaya, and game content providers. These third parties operate their own privacy policies independently of jlgg.

13.2 jlgg is not responsible for the privacy practices, data handling, or security measures of third-party services. Users who interact with third-party platforms should review those parties' independent privacy policies.

14 Updates to This Privacy Policy

14.1 jlgg reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business operations, or data processing practices. All updates will be published at jlgg.cam/privacy-policy with an updated effective date.

14.2 For material changes to this Policy — particularly changes that affect how we process personal data in ways that may have a significant impact on your rights — jlgg will notify registered Users through their registered contact details in advance of the change taking effect.

14.3 Your continued use of the jlgg platform following publication of a revised Privacy Policy constitutes your acknowledgment of the revised Policy.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jlgg's handling of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected] — Subject: "Data Privacy — DPO"
• Live Chat: Available 24/7 from your jlgg account dashboard
• Platform: jlgg.cam — serving players across the Philippines

If you are unsatisfied with jlgg's response to a data privacy complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which provides an independent complaints resolution mechanism for data privacy matters.

Thank you for trusting jlgg with your personal information. We are committed to maintaining the highest standards of data privacy and security for every Filipino player on our platform.